Terms and Conditions
TERMS AND CONDITIONS OF SALE
These general terms and conditions (the “General Conditions”) apply when you as a consumer (the “Customer”) place an order via www.lifeinink.com.au and related pages, (the “Website”). The agreement is concluded between you and Life In Ink, ABN 15 946 605 815.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Detailed contact information and other information about Life In Ink are set forth on the Website. The General Conditions are only applicable for Customers that are consumers.
Life In Ink shall have no liability in case products are sold out, nor for image or typographical errors on the Website, e.g. errors in the product description or technical specification, inaccurate prices and price adjustments (such as changed prices from suppliers, change in currencies) or incorrect information with regards to whether a product is in stock. Life In Ink is entitled to rectify any such errors and, at any time, to change or update the information. If an inaccurate price has been stated for a product ordered by the Customer, Life In Ink will naturally notify the Customer accordingly and await the Customer’s approval of the amended price prior to Life In Ink continuing with the order process. All images on the Website shall be considered solely as illustrations. Such illustrations do not guarantee to reproduce the exact appearance of the product. Life In Ink is not responsible for any information by third parties provided for on the Website.
The Website and all its content is owned by Life In Ink or its licensors. The information is protected by intellectual property and marketing legislation. This means that trademarks, company names, product names, images and graphics, design, layout and information about products, services and other content may not be copied or used without the prior written consent of Life In Ink.
- CONTRACTS AND ORDERS
A purchase agreement is concluded when Life In Ink has confirmed the Customer’s order and the Customer has received an order confirmation from Life In Ink via e-mail. Life In Ink encourages the Customer to save the order confirmation for any future contacts with Life In Ink’s customer service regarding the order. The Customer is entitled to cancel their order up until it has been processed by Life In Ink. If the order is cancelled, Life In Ink will refund any payments the Customer or their pay- or credit card company has made with regard to the order.
- CUSTOMER INFORMATION ETC.
- PRICES, FEES AND PAYMENT
The prices stated on the Website apply to orders placed on the Website. All prices are presented in Australian Dollars (AUD).
The Customer can pay for their purchase in the manner specified on the Website. Life In Ink is entitled to charge the Customer already in connection with the order, unless invoicing or any similar payment method has been selected by the Customer and approved by Life In Ink.
- SPECIAL OFFERS
Life In Ink may from time to time provide special offers on the Website which may have more favourable conditions than those set forth in these General Conditions, e.g. with regard to payment or extended right of withdrawal. Such conditions will apply for the duration of the special offer and for the specific products set forth by Life In Ink in connection therewith. Life In Ink reserves the right, at any time, to withdraw such special offers. Upon termination or withdrawal of a special offer, these General Conditions shall apply without any amendments. Any offers on specific products on the Website are valid only for a limited period of time and until products are sold out.
- GIFT CARD
Gift cards sold by Life In Ink can only be redeemed www.lifeinink.com.au and is valid for the period set by Life In Ink. After the expiry date, the card cannot be used as payment or reactivated, nor can any remaining value be reimbursed. Your gift card constitutes legal tender at Life In Ink and must be stored securely. Gift cards cannot be exchanged for cash. Lost or stolen cards will not be replaced.
- DELIVERY AND SHIPPING
Products in stock are normally delivered within the number of working days set forth on the Website. Unless otherwise agreed (e.g. in connection with reservation of products not in stock), delivery will be made no later than 30 working days after Life In Ink has confirmed the order in writing through the order confirmation.
The expected delivery time is set forth on our Shipping & Returns page. If a delivery is delayed for more than 30 working days and it is not due to you as Customer, you are entitled to cancel the purchase.
If any package shall be picked up at a specific delivery point, the Customer shall do so within the time specified in the notification. Packages shall normally be retrieved personally with valid identification and order number. The Customer will receive a notification of delivery stating when and where the package shall be picked-up or received. The notification may be made by e-mail, ordinary mail and if the Customer has provided a mobile number, also by phone or SMS. Life In Ink is entitled to charge the Customer a fee if the package is not retrieved.
- WARRANTY AND COMPLAINTS
Life In Ink offers a 12 month product warranty on framed items (canvas and framed prints) only, not unframed art. Life In Ink is not liable for any misuse of the products. Warranties for products will only cover original manufacturing defects to framing and accordingly not any fault arising upon or after any individual changes of the product’s function and appearance, e.g. rebuilding, upgrading or other configuration of the product. The Customer’s order confirmation constitutes the certificate of warranty.
The right to file a complaint applies to products which are defective according to applicable consumer protection legislation. Any Customer who wishes to assert their right to file a complaint for any product ordered shall contact Life In Ink as soon as possible after discovering the defect using the contact information set forth on the Website.
Life In Ink will assume the cost for the return freight for any approved complaints.
These conditions were established by Life In Ink 28-8-2020.