Shipping and Returns
Once you have placed your order with us, you will receive a confirmation of order on the email address that you provided with us upon purchase.
If you do not receive this confirmation email, kindly contact us on firstname.lastname@example.org so that we can assist you further.
If you would like to make changes to your order after it has been placed, kindly contact us immediately and we will try to amend your order before it is sent to be processed.
Please note that all products shown in photos are for illustration purposes only. Actual products sometimes may differ due to product enhancement. Custom prints may also differ slightly as they are produce in house by our designers.
We cannot guarantee that colours on the website will be true to life. This depends partly on the colour settings of your computer and monitor.
Life In Ink currently ships to Australia only.
Please allow up to 5 business days for all orders to be processed.
If you have selected EXPRESS SHIPPING, your order will be processed within 3 business days and sent out via Express Post.
Please allow 3-4 weeks for framed prints & canvas to be processed.
All unframed and framed prints are shipped via Sendle. Once your order has been sent out, you will receive a notification with a tracking number.
Where possible we ask to ship our framed prints to a commercial zoned address (eg a workplace) if possible, somewhere where there is someone Monday to Friday 9-5 business hours to avoid re-delivery fees.
Once you receive your tracking number, it is your responsibility to keep up to date with your own delivery.
Delays in shipping for framed prints are not our responsibility. We aim to get your order to you within the 3-4 week time frame. However, due to some circumstances & courier drivers, we encounter the occasional delay.
PLEASE NOTE: IT IS YOUR RESPONSIBILITY TO KEEP UP TO DATE WITH YOUR OWN DELIVERY ONCE YOU RECEIVE YOUR TRACKING NUMBER.
As all items are custom made for our customers upon order, we are not able to provide a refund for change of mind or wrong size chosen. So please choose carefully and make sure you are happy with your choice of design and size before purchasing.
Life In Ink takes special care in packaging of all products, in order to ensure a safe transit from us to you. However in the event that your order has been damaged on the way to you, please email us within 24 hours upon receipt, with a description and photos of the damage or issue so that we can discuss an alternative with you. Unfortunately, we are unable to provide a replacement/refund if 24 hours have passed since delivery as this is part of the courier's policies.
If you find that the prints that you receive are not up to standards, please kindly contact us within 24 hours upon receipt with some photos for us to inspect. In some cases we may require you to ship the print back to us for more detailed inspection.
Please note that we do not accept return or refunds for differences in frame colours as they are a natural product and we cannot guarantee that one frame will be the same as the other.
Feel free to contact us at email@example.com if you have any questions.
We offer a 12 month product warranty on all framed items (Canvases and Framed Prints) only (not unframed art prints). We are not liable for any misuse of the products.
Frames must be correctly handled and not carried by one edge of the mouldings, this may cause damage to the frame and prints. Please take care when handling and moving your artwork.
Warranties for products will only cover original manufacturing defects to framing and accordingly not any fault arising upon after being hung on the wall; or after any individual changes of the product’s function and appearance, e.g. rebuilding, upgrading or other configuration of the product. Your order confirmation constitutes the certificate of warranty.
Life In Ink will authorise a refund or online store credit ONLY IF we are unable to fix the product.
All canvas and art prints are not intended for use in direct bright sunlight, or will risk cause fading. We take no responsibility if you hang your artwork in direct bright sunlight, and it does this. Hanging prints in areas where water damage could occur also is not recommended due to potential damage risk.
Please do not use chemical cleaners or similar that may damage the surface. Use a dry or slightly damp cloth (with water) no chemicals when cleaning.