At Life In Ink, every piece is made to order and handcrafted in Melbourne using premium materials and exceptional craftsmanship. Producing each order specifically for you allows us to maintain the highest standards of quality while reducing unnecessary waste.
As every order is custom made, production times vary depending on the product selected.
These timeframes include printing, framing (where applicable), quality inspection, and careful packaging before dispatch.
Please note that production times may be slightly longer during sale periods, public holidays, or peak seasonal demand.
We offer FREE standard shipping Australia-wide on all orders.
Our unframed prints are professionally wrapped in protective tissue paper before being carefully rolled and shipped in a heavy-duty, rigid mailing tube. This method protects the artwork during transit and ensures it arrives crease-free and ready for framing.
Framed artworks are fully assembled, quality checked, and securely packaged using protective corner guards, cushioning materials, and a durable custom shipping carton. Each frame is carefully prepared to minimise movement during transit, helping ensure your artwork arrives ready to hang and in excellent condition.
Due to their size, framed artworks cannot be delivered to PO Boxes or Parcel Lockers.
Unframed prints may be shipped to eligible PO Boxes or Parcel Lockers where supported by the courier.
Because we begin production shortly after an order is placed, we recommend contacting us as soon as possible if you need to make any changes.
While we'll always do our best to assist, once your artwork has entered production we may be unable to amend or cancel your order.
For assistance, please contact us at info@lifeinink.com.au.
As every Life In Ink artwork is custom made to order, we cannot accept returns, exchanges, or cancellations for change of mind once production has commenced.
If you have any questions before placing your order, our team is always happy to help you choose the perfect artwork, size, or framing option.
We take great care when producing and packaging every order. However, if your artwork arrives damaged or has a manufacturing fault, we'll make it right.
Please contact us within 48 hours of receiving your order by emailing info@lifeinink.com.au.
To help us resolve your claim quickly, please include:
Please retain all original packaging until your claim has been assessed, as this may be required by the courier or insurer.
Do not return any items until instructed by our team.
With the right care, your artwork will remain beautiful for years to come.
We recommend:
If you have any questions about caring for your artwork, our team is always happy to help.