Privacy Policy

At Life In Ink, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or purchase our products.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

When you place an order or contact us, we may collect personal information including:

  • Your name
  • Delivery and billing address
  • Email address
  • Phone number
  • Payment information (processed securely through our payment providers)
  • Order history

When you browse our website, we may also automatically collect certain information including your IP address, browser type, device information, and browsing activity to help improve your shopping experience.

If you choose to subscribe to our mailing list, we may also send you updates about new collections, promotions, and special offers. You can unsubscribe at any time.

2. How We Use Your Information

We use your information to:

  • Process and fulfil your orders
  • Arrange delivery of your artwork
  • Communicate with you regarding your order
  • Respond to customer enquiries
  • Improve our website and customer experience
  • Send marketing communications where you have opted in
  • Meet our legal and regulatory obligations

We only collect the information necessary to provide our products and services.

3. Consent

When you provide your personal information to complete a purchase, arrange delivery, or contact us, you consent to us collecting and using that information for those purposes.

If you have subscribed to receive marketing emails, you may withdraw your consent at any time by clicking the unsubscribe link in our emails or by contacting us directly.

4. Disclosure of Information

We may disclose your personal information where required by law or where necessary to protect our legal rights.

We do not sell or rent your personal information to third parties.

5. Shopify & Payment Security

Life In Ink is powered by Shopify, which provides the secure ecommerce platform used to process your orders.

Payment information is securely processed through Shopify's approved payment providers and is protected using industry-standard encryption and PCI-DSS (Payment Card Industry Data Security Standard) compliance.

Life In Ink does not store your full credit card details.

For more information, please refer to Shopify's Privacy Policy.

6. Third-Party Services

We use trusted third-party providers to help operate our business, including payment processors, shipping providers, website analytics, and email marketing platforms.

These providers only receive the information necessary to perform the services they provide on our behalf and are required to protect your personal information.

Please note that some service providers may store or process data outside Australia.

7. Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us to:

  • Remember your shopping cart
  • Improve website functionality
  • Understand how visitors use our website
  • Measure website performance
  • Deliver relevant advertising

Most web browsers automatically accept cookies, however you can modify your browser settings if you prefer to disable them.

8. Analytics

We use services such as Google Analytics to understand how visitors interact with our website. This information helps us improve our website, products, and overall customer experience.

The information collected is anonymous and does not personally identify you.

9. Security

Protecting your personal information is important to us.

We take reasonable administrative, technical, and physical measures to safeguard your information against unauthorised access, disclosure, alteration, or misuse.

While no online system can guarantee absolute security, we follow industry best practices to help keep your information secure.

10. Your Rights

You may request access to the personal information we hold about you and ask us to update or correct it if it is inaccurate.

You may also request that we delete your personal information where permitted by law.

To make a request, please contact us using the details below.

11. Children's Privacy

Our website is intended for individuals aged 18 years and over or those who have permission from a parent or legal guardian.

We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or website functionality.

Any updates will be published on this page and will take effect immediately upon posting.

Contact Us

If you have any questions about this Privacy Policy, would like to access or update your personal information, or wish to make a privacy enquiry, please contact us:

Life In Ink

Email: info@lifeinink.com.au