Purchasing Policy
To avoid any disappointment, we kindly ask that you take the time to read and understand our policies before placing an order with Life In Ink.
As our artwork is made to order, cancellations or changes may not always be possible, and fees may apply depending on the stage of production.
At Life In Ink, we're committed to providing friendly and helpful customer service. While our team is always happy to assist with any questions or concerns, we maintain a zero-tolerance policy towards abusive, aggressive or threatening behaviour directed at our staff.
By placing an order with Life In Ink, you acknowledge that you have read, understood and agreed to our policies and terms of purchase. We encourage all customers to review the information below carefully before completing their order.
Order Tracking, Courier Delays & Lost Parcels
Once your order has been dispatched from Life In Ink, you will receive a shipping confirmation email with your tracking number. Please check your junk or spam folder if you have not received this notification.
Tracking Your Delivery
It is the customer's responsibility to monitor their parcel using the tracking details provided. We recommend checking your tracking regularly for delivery updates, estimated arrival dates and any attempted deliveries.
If your parcel is delayed, overdue or experiencing delivery issues, please contact the courier directly through their website to lodge an enquiry or request an investigation.
While our team is happy to assist where possible, we generally use the same courier enquiry channels available to customers and may not be able to obtain updates any faster.
Delivery Attempts & Parcel Collection
Depending on the courier and delivery location, parcels may be delivered without requiring a signature.
If the courier determines that there is no suitable safe place to leave your parcel, it may be redirected to a nearby collection point or depot.
Customers are responsible for monitoring tracking notifications and collecting their parcels within the timeframe specified by the courier.
If a parcel is returned to Life In Ink due to failure to collect it within the required timeframe, additional shipping fees may apply before the order can be resent, where permitted by law.
Courier Delays
Once your order has been collected by the courier, delivery timeframes are managed by the courier service and may be affected by circumstances outside our control.
While we take every care to prepare and dispatch orders promptly, estimated delivery dates are not guaranteed.
Courier delays do not automatically entitle customers to cancel an order or receive a refund. Any refund or cancellation requests will be assessed in accordance with our store policies and applicable Australian Consumer Law.
Lost Parcels
If your parcel appears to be lost in transit, please lodge an investigation with the courier and notify our team at info@lifeinink.com.au.
We may need to allow the courier reasonable time to investigate and confirm the parcel's status before determining the appropriate resolution.
Where an order is confirmed lost in transit, we will arrange a suitable resolution, which may include a replacement or refund in accordance with your consumer rights.